Compliance

1. Information We Collect

We may collect the following categories of information when you interact with us or use our Services:

• Personal information: full name, phone number, email address, residential or business address, government‑issued identification (where legally required), billing and payment information.
• Network & technical information: IP address, device identifiers (such as MAC address, IMEI, router ID), network usage data (bandwidth, session duration, traffic volume), log files and connection timestamps.
• Account & support information: account credentials, service plans and subscriptions, customer support communications, fault reports and service requests.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, operate, and maintain our network and related services
• Authenticate users and manage customer accounts
• Process billing and payments
• Monitor network performance, reliability, and security
• Detect and prevent fraud, abuse, or unauthorized access
• Comply with legal and regulatory obligations
• Communicate service updates, outages, and support responses

3. Legal Basis for Processing

We process personal data on one or more of the following legal bases, depending on the context:

• Performance of a contract with you
• Compliance with legal or regulatory obligations
• Our legitimate business interests (such as securing our network and improving services)
• Your consent, where this is required by law

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information only in the following circumstances:

• With trusted vendors and service partners who process data on our behalf under confidentiality and data protection obligations
• With payment processors and billing partners to manage fees and transactions
• With law enforcement or regulatory authorities when required by applicable law or valid legal process
• With a successor entity in the event of a merger, acquisition, or sale of assets, subject to appropriate safeguards

5. Data Retention

We retain personal information only for as long as necessary to:

• Provide the Services you have requested
• Meet legal, regulatory, tax, or contractual requirements
• Resolve disputes and enforce our agreements

When data is no longer required, it is securely deleted or anonymised in line with our retention policies.

6. Data Security

We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access, including:

• Encryption of data in transit and at rest where appropriate
• Access controls and role‑based permissions
• Network monitoring and intrusion detection
• Secure data storage systems and backup procedures

While we strive to protect your information, no system or transmission can be guaranteed to be 00% secure.

7. Your Rights

Depending on applicable data protection law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction or updating of inaccurate or incomplete data
• Request deletion of your personal data in certain circumstances
• Object to or request restriction of certain types of processing
• Withdraw consent where processing is based on consent, without affecting prior lawful processing

Requests can be submitted using the contact details set out in the “Contact Information” section below.

8. Cookies and Tracking Technologies

Our websites and online portals may use cookies and similar technologies to:

• Improve and personalise user experience
• Analyse usage and performance of our Services
• Maintain secure sessions and authentication

You can manage or disable cookies via your browser settings; however, some features of our Services may not function correctly without certain cookies.

9. Third‑Party Links

Our Services may contain links to third‑party websites or services. We are not responsible for the privacy practices, security, or content of those third parties, and we encourage you to review their privacy notices separately.

10. Children’s Privacy

Our Services are not intentionally directed at children, and we do not knowingly collect personal information from minors without appropriate consent. If you believe we have collected such information in error, please contact us so we can investigate and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Services we provide. Any updates will be posted on our website with an updated effective date. Continued use of the Services after changes take effect signifies your acceptance of the revised Privacy Policy.

12. Contact Information

If you have questions, concerns, or would like to exercise your privacy rights, please contact:

LIFECYCLE Network Services Limited
10 Egar Way
Bretton
Peterborough
PE3 9AE
Phone: 01733 902699
Email: admin@lifecycle-ns.com