Note: This Data Protection Policy outlines how we protect and manage personal data in accordance with UK data protection law.
Lifecycle Network Services Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Data Protection Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect the following types of personal information:
- Contact information: name, email address, phone number, postal address
- Account information: username, password, login credentials
- Service information: details about the services you request or purchase
- Technical information: IP address, browser type, device information, and usage data when you access our website
- Marketing preferences: information about your communication preferences
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage the services you request
- To communicate with you, including responding to inquiries and sending updates
- To improve our services and website
- To comply with legal obligations
- To send promotional or marketing communications if you have opted in
3. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Contractual necessity: to fulfil our contractual obligations to you
- Consent: where you have given your explicit consent
- Legal obligation: to comply with UK laws and regulations
- Legitimate interests: to improve our services, maintain security, and protect our business
4. How We Share Your Information
We do not sell or rent your personal information. We may share your information with:
- Service providers and partners who help us deliver services (e.g., IT providers, payment processors)
- Legal authorities if required by law or to protect our rights
- Business transfers: in the event of a merger, acquisition, or sale of assets
5. Data Storage and Security
We store your personal information securely using appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse. Access to personal data is limited to authorised personnel only.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Access: request a copy of your personal data
- Correction: request corrections to inaccurate or incomplete data
- Erasure: request deletion of your personal data where applicable
- Restriction: request limitations on processing
- Data portability: receive your data in a structured, machine-readable format
- Objection: object to the processing of your personal data for certain purposes
- Withdraw consent: withdraw any consent given for processing your data
8. Cookies and Tracking
Our website uses cookies and similar technologies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Data Protection Policy from time to time. Any updates will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Data Protection Policy or our data processing practices, please contact:
Lifecycle Network Services Limited
10 Egar Way
Bretton
Peterborough
PE3 9AE
United Kingdom
Email: privacy@lifecycle-ns.com
Phone: +44 (0)1733 902699